AI Center Delivery Lead – Remote (Enterprise Solutions – Data-Digital-Inno)

50 Amica Way, Lincoln, RI 02865

Thank you for considering Amica as part of your career journey, where your future is our business.

At Amica, we strive to build a culture of belonging where employees are encouraged to share their

unique experience to enrich our workplace, strengthen our company’s mission and broaden our

vision of what’s possible. We’re focused on creating a workplace that works for all. We’ll continue

to provide training, guidance, and resources to make Amica a true place of belonging for all

employees. Want to learn more about our commitment to diversity, equity, and inclusion? Visit our

DEI page to read about it!

As a mutual company, our people are our priority. We seek differences of opinion, life experience and perspective to represent the diversity of our policyholders and achieve the best possible outcomes.

This job can be done remotely anywhere in the US.

This role does not currently offer employment visa sponsorship

Position Summary:

The Artificial Intelligence (AI) Center Delivery Lead is responsible for ensuring the successful delivery of AI projects at Amica.

Responsibilities:

• Serving as the Technical Product Owner and Scrum Master on AI-related projects
• Defining the project charter and definition of done for projects with a business analysis mindset to set the project team up for success
• Curating business requirements and turning them into user stories in Jira for consumption by the development team
• Having a servant leadership mindset and working to support the Scrum team
• Scheduling all Scrum ceremonies and helping to remove blockers
• The agile delivery of projects, ensuring that they meet the agreed-upon scope, timeline, and budget on a monthly release cadence
• Coordinating and collaborating with cross-functional teams to ensure that project deliverables are met
• Testing solutions prior to production and facilitating user testing/feedback sessions
• Identifying and managing project risks and issues, and implementing mitigation strategies, as needed
• Communicating progress, risks, and issues, and providing regular status updates
• Ensuring that project deliverables meet quality standards and stakeholder expectations
• Continuously improving delivery processes and methodologies to increase efficiency and effectiveness

Salary:

This is a full-time position based on a 37.5 hour work week. The starting annual salary is between $100,000 – $135,000 based on level of previous experience and/or applicable licenses within the property and casualty industry. In addition, hired applicants will be eligible for the company’s annual variable incentive paid based on company performance. Additional commission opportunities may apply to customer facing sales and service representatives.

This posting is anticipated to be closed on date November 29, 2024.

Requirements:

• Education: Bachelor’s degree in technology area and 10-15 years of experience driving technology and data projects as a Product Owner and Scrum Master. Basic understanding of the insurance industry is a nice to have.
• Experience: Proven experience as Product Owner and as a Scrum Master on projects with a strong portfolio of successful projects (AI projects preferred, but software-related project examples can be leveraged)
• Technical Skills: Awareness of AI/ML frameworks and cloud platforms as well as project-related tools, such as Jira and Confluence. Knowledge of Microsoft Copilot, Genesys AI capabilities, and Salesforce AI capabilities nice to have.
• Analytical Skills: Strong analytical and problem-solving skills, with the ability to think critically and creatively
• Communication: Excellent communication and interpersonal skills, with the ability to convey complex technical concepts to non-technical stakeholders
• Team Player: Ability to work effectively in a collaborative team environment with various roles and business areas
• Innate Curiosity: Illustrate a passion for technology and possess an innate curiosity that helps drive innovation at Amica
• Brings Out the Best in Others: Sets goals and visions to inspire others to perform at a higher level, get tasks completed and to embrace change. Holds employees accountable and gives useful and timely feedback
• Agile: Experience as Product Owner and Scrum Master on Scrum and Kanban teams and managing to a monthly release cadence

Total Rewards:

• Medical, dental, vision coverage, short- and long-term disability, and life insurance
• Paid Vacation – you will receive at least 13 vacation days in the first 12 months, amounts could be greater depending on the role. While able to use prior to accrual, vacation time will accrue monthly.
• Holidays – 14 paid holidays observed
• Sick time – 6 days sick time at hire, 6 additional days sick time at 90 days of employment
• Generous 401k with company match and immediate vesting. Additionally, annual 3% non-elective employer contribution
• Annual Success Sharing Plan – Paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goals
• Generous leave programs, including paid parental bonding leave
• Student Loan Repayment and Tuition Reimbursement programs
• Generous fitness and wellness reimbursement
• Employee community involvement
• Strong relationships, lifelong friendships
• Opportunities for advancement in a successful and growing company

Amica conducts background checks which includes a review of criminal, educational, employment and social media histories, and if the role involves use of a company vehicle, a motor vehicle or driving history report. The background check will not be initiated until after a conditional offer of employment is made and the candidate accepts the offer. Qualified applicants with arrest or conviction records will be considered for employment.

The safety and security of our employees and our customers is a top priority. Employees may have access to employees’ and customers’ personal and financial information in order to perform their job duties. Candidates with a criminal history that imposes a direct or indirect threat to our employees’ or customers’ physical, mental or financial well-being may result in the withdrawal of the conditional offer of employment.